I'm currently using Odoo 12.0+e-20181025 . I have been trying to make an email template that will work with an automation where it will send email to the assigned helpdesk team member and also the creator of the ticket. The ticket itself is made via API from a PHP webapp.
The problem I'm having is as the following. I've made the ticket via the PHP webapp. It has been submitted properly without any problem. The automation also worked, as it has assigned a member and then sent two separate emails. The thing is, only the one that is sent to the assigned member but not the creator. It seemingly failed to get the email.
When I choose the preview, the email is as the following: Agent , Customer Service
But when I sent the email, it shows the following: Agent , False
My code is as the following:
${object.user_id.email_formatted | safe} ,
${object.x_studio_creator_name_2.email_formatted | safe}
Thanks for reading and for the help.