Background: I was handed the reins for our company's AWS account to implement a process to make sure our SES delivery report notifications can get acted on instead of just being filed away or deleted.
That said, the first hurdle is that the email address associated with our company's helpdesk keeps receiving all Amazon SES notifications for bounces, complaints and delivery failures. This creates a mess for our support staff in having to wade through these emails individually, and our ticketing system doesn't have the capability of auto-forwarding emails even though I can categorize them based on rules when they arrive.
I have read through all the knowledge base articles for SES notifications as well as ~380 forum topics relating to email notifications, but I didn't see an answer posted this question even though it had been asked a handful of times.
What we've done:
- Set up a dedicated email inbox for these requests so we can then process them correctly (that we want to divert these messages to).
- Created an SNS topic with the new email address as its endpoint and applied it to all categories, but the emails still kept going to support, so that clearly wasn't the solution.
- Removed all hard-coded references to these emails from our software code, but we still get individual Amazon SES notifications to the helpdesk (~30 a day).
Simple idea, but AWS is pretty intimidating especially for our small company where no one has taken the time to learn through the ins and outs after first setting it up (fire and forget).
Edit for clarity, the emails I'm trying to redirect are "Delivery Status Notification (Failure/Delay)" and "Undeliverable:..."