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Hubspot will not recognise & log to CRM my BCC emails from AMndrill

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I'm using Zapier plus Mandrill to send transactional emails to customers, and want these emails to be logged to the relevant customer account in my Hubspot CRM.

Hubspot supports a BCC address that can do this, and works for my sending domain when I send BCC email directly out of Gmail - so the actual Hubspot BCC functionality works.

However, when I send email from that same domain via Mandrill, the Hubspot BCC does not work.

Comparing the address headers generated by Gmail and by Zapier/Mandrill, I can see that Zapier is creating the BCC address using 'bcc' type for the 'to' array, resulting in a secondary 'to' address for the BCC. Gmail generates an explicit 'bcc' field:

Example BCC-ed address block from Gmail

From: Richard Foxworthy <richard.foxworthy@4thparty.com.au>
Date: Sun, 1 Mar 2020 09:24:24 +1100
Message-ID: <CAGDDT9oRrteY8yek0GppMvfBiMiRNZEAZfJ4JvcpavTY_i69XA@mail.gmail.com>
Subject: testing BCC headers for hubspot
To: First_name Second_name <recipientaddress@domain.com>
Content-Type: multipart/alternative; boundary="0000000000004b1468059fbe6b8a"
Bcc: UniqueHubspotID@bcc.hubspot.com

Example BCC-ed Zapier/Mandrill address block (JSON, retrieved via Mandrill API)

{"from_name":"Vram Name","from_email":"email@domain.com","subject":"Subject line goes here","headers":{"Reply-To":"sendingaddress@domain.com","To":"recipientaddress@domain.com"},"to":{"email":"UniqueHubspotID@bcc.hubspot.com","name":""}

And here's an extract from an API log from Mandril relating to one of these emails

{
    "key": "Mandrill_key_goes_here",
    "template_name": "Mandrill_email_template_name",
    "template_content": [
        {
            "content": "<h1>html content</h1>",
            "name": "$main_title"
        }
    ],
    "message": {
        "from_email": "sendingaddress@sendingdomain.com",
        "from_name": "Sender Name",
        "subject": "Subject line",
        "headers": {
            "Reply-To": "sendingaddress@sendingdomain.com"
        },
        "to": [
            {
                "email": "primaryrecipient@recievingdomain.com"
            },
            {
                "email": "UniqueID@bcc.hubspot.com",
                "type": "bcc"
            }

I'm assuming the problem with Hubspot logging these mails is the absence of a BCC field in the email address headers.

Looking for guidance from anyone who understands these systems in better detail:

  • Is this actually what's causing the problem?
  • Any recommendations how to resolve the problem?

Thanks


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